Frequently Asked Questions (FAQs)

At Your Listening Heart, I understand that reaching out for support is a personal and sometimes emotional decision.
Here are answers to some common questions to help you feel comfortable and informed before booking your session.

1. What is "Your Listening Heart"?

"Your Listening Heart" offers empathetic listening and emotional support in a safe, non-judgmental space — where your feelings and thoughts truly matter. You can talk freely, process your emotions, and be genuinely heard.

2. What happens during a session?

Each session is a confidential conversation focused entirely on you.
You can share whatever is on your mind — your challenges, emotions, or experiences — and you’ll be met with compassion, understanding, and attentive listening. If you request for my advise, I can then share my opinion.

3. How long is each session?

Sessions typically last 10 to 60 minutes.
You may book shorter or longer sessions based on your needs.

4. How are sessions held?

In-person sessions are carried out in a public mutually agreed on place/location.

Other sessions are all conducted online for your convenience and privacy — through secure video or audio calls or emails.

5. What payment methods do you accept?

All online payments are processed securely through our booking platform (PesaPal)

For Internationals: Visa Card, Master Card, American Express (Depending on region)
For Ugandans: MTN Mobile Money, Airtel Money, Visa Card, Master Card.

For sessions booked offline: payments can be made via any mutually agreed payment method during the offline booking.

6. What should I do if my bank declines my card transaction?

If your card payment is declined, don’t worry — this can happen for a few reasons such as insufficient funds, daily transaction limits, or your bank’s online security settings.

Here’s what you can do:

Double-check your card details and try again.
Contact your bank to authorize the transaction or remove any block.
Try a different payment method (mobile money or another card).
If the issue persists, email me at suppport@yourlisteningheart.com — I will assist you immediately to ensure your booking goes through smoothly.

7. Is my conversation confidential?

Absolutely. Confidentiality is at the heart of everything we do.
Your conversations are private and will never be shared with anyone, unless required by the law enforcements

8. Who are the listening partners?

I am a single individual trained empathetic listener with a deep understanding of emotional well-being. I am not a therapist, but compassionate listener dedicated to providing non-judgmental emotional support.